Renova continually strives to achieve continuous improvement by requesting feedback and carrying out regular customer satisfaction surveys with the end users of the buildings. The testimonials below are from staff and patients who use the buildings and demonstrate the high level of satisfaction with the new facilities and Renova’s service delivery.

Beaconsfield

“There are more localised services, the standards of care have improved and the availability of services is better.”

Bluebell

“Patients have the benefit of the facility as there is no stress of needing to attend a hospital. Over the last six months more services have begun operating out of Bluebell.”

Castlefields

“Great improvement over the old health centre.”

Halewood

“The building provides the residents of Halewood with the facilities needed.”

Manor Farm

“I find the early opening times and indeed evenings great as I work in an office and being able to obtain early and late appointments is a great help in not having too take too much time off work.”

Tower Hill

“Having a GP surgery so conveniently located is a blessing.”

Whiston

“The centre is always busy and takes the burden away of having to attend the local hospital, as the centre is a one stop shop.”

Renova

“Renova always go the extra mile and accessibility is great. There are rarely any major issues but when there are, the response is very good. You always do what you say you are going to do, the response rate is good and I have no issues.”